SERVICE MANAGER
Department
Manager
Location
Las Palmas de Gran Canaria – Spain
Make an impact on the digital future of shipyards
At Floorganise, we develop Floor2Plan, a leading shipyard MES that enables shipyards to operate more predictably and efficiently. With a team of around thirty colleagues, most of whom are focused on software development, we deliver a SaaS solution used daily by hundreds of users. We believe that success lies in technology that meets the needs of front-line supervisors in shipbuilding. From our headquarters in the Netherlands and our office in Las Palmas de Gran Canaria, Spain, we work together on innovative solutions that truly make a difference.
Your role as Service Manager
As Service Manager, you will play a key role in building and maintaining strong relationships with our customers. You will be the primary point of contact for all incoming requests, tickets, and inquiries, ensuring that they are handled efficiently and professionally. Based onsite at our office in Las Palmas de Gran Canaria, you will manage and optimize the service desk while collaborating closely with our project managers and engineering teams to provide solutions tailored to our customers’ needs.
You will not only focus on immediate solutions but also connect long-term objectives with short-term actions. This role should be the key contributor to Service Desk process optimization, working closely with the Process Manager to establish and implement these improvements. With your planning skills and ability to oversee processes, you will ensure smooth handling of support requests, balancing available resources and priorities. Your contribution will directly support the continuity, flexibility, and scalability of our software solutions.
What will you do?
- Manage and continuously improve the service desk, including developing processes for ticket management and customer communication.
- Act as the primary point of contact for customers regarding support requests.
- Coordinate ticket resolution with internal teams, including project management and software development.
- Plan and monitor the progress of support activities, including resource allocation.
- Identify trends and customer needs and translate them into structural improvements.
- Be the key contributor to service desk process optimization, working closely with the Process Manager to establish and implement improvements.
- Contribute to developing a service-oriented culture within Floorganise.
What do you bring?
- Experience in a similar role, such as Service Manager, Support Manager, or Service Desk Coordinator.
- Strong communication skills in English (Spanish is a plus).
- Ability to set priorities, plan effectively, and maintain oversight in a dynamic environment.
- A customer-oriented mindset with a proactive approach.
What do we offer?
- A challenging role with plenty of room for personal input and growth.
- The opportunity to work onsite at our vibrant office in Las Palmas de Gran Canaria, Spain.
- Collaborate with an international team on innovative software solutions that transform the shipbuilding industry.
- An informal working atmosphere with short lines of communication and an open culture.
- Competitive employment conditions and flexible working hours.
Ready to make a difference?
Do you see yourself in this role and want to contribute to the growth of Floorganise? Apply now and discover how you can make an impact in the future of shipyard software.
